Sorry to hear you're having issues charging your Yummly Smart Thermometer.
Let's try a couple of troubleshooting steps that fix most issues.
- Try a fresh set of batteries in the dock. Remove the Thermometer from the dock (the dock lights should come on) and place it back in (this will start the charging process). Let the Thermometer charge for 60 minutes.
- When charging the Thermometer in the Dock make sure that the top of the thermometer and the charging prong on the dock are clean, and make strong contact with each other. You may want to try slightly bending the charging prong on the Dock to ensure contact.
If you are seeing a "Thermometer Not Found" screen and not a "Charge Thermometer" screen, this could be a different issue. Please review all our troubleshooting steps here: https://help.yummly.com/hc/en-us/articles/360042689631-Thermometer-not-found
If you're still having issues, please email support at Support@yummly.com and we'll make sure we get back to you asap.